These are the parts I could find, they were screwed into the end on the coaxial cable. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Solved: Previously, I had BT connection so I need a wall socket. Apply a gentle force to begin with, turning anti-clockwise. 150 from a. Browse Virgin Media Virgin Media Community. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. 0. I'm at the stage where I need to plug the -. Does your wall socket look different? Your wall socket may have a plug attached to it. The wall socket is - 5109379. No wall socket to connect. Same thing happened, and on all the wall phone points. You should see a welcome screen, then the Virgin Media start up screen. I will pop you a PM across now, please keep an eye. YNAB enthusiast and extreme coupon-er. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart,. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Can I have engineer visit and setup it? Thanks. Ordered VM broadband and was recommended by the website to select the self quick install option. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post. Tudor. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Even sitting in the room above the router, the WiFi was dreadful. Options. 1 ACCEPTED SOLUTION. I have signed up as a new user for Virgin Fibre. Re: My house wall socket that cannot fit to VM hub. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Account - Cable. However, there is no Virgin Media Wall socket in my house. Browse Virgin Media Virgin Media Community. Adduxi. Image below of the Virgin Media PSU Plug that connects to the coax. 1 ACCEPTED SOLUTION. Some properties do not have a wall socket, only a cable. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. . AnthonyRaw1986. It's true that. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. and view the images for a range of different wall box options. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Just. Failing this. Should’ve checked this before I ordered. 52. I am going to send you a private message. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Booking an engineer is easy with Virgin Media. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. But I have no Virgin Media Wall socket in my room. I think there’s something missing to the Virgin Media wall socket in my flat. I have also checked outside and there is no box either on my property or on my boundary wall. Manage Your Account. Call the Pre-installation and delivery team on 0800 052 1734. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. No Virgin Media Wall Socket on 13-04-2022 14:47. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). It feels like I need to just obtain a connector to enable the two to fit. in Networking and WiFi Sunday; No Virgin Media Wall socket . I am so sorry to hear that you seem to be missing a wall socket in the home. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. virgin media internal wall box. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. @Briannahsarah wrote: Here is a photo. 15 March 2021 at 12:49PM. Trouble shooter. We have tried plugging it into the only box we found it would fit but no luck. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I ave attached the picture of - 5258910. Entertain me; Broadband Deals. No wall socket. There should be a screw F socket on the bottom where the cable is now just pushed onto. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. 2020 = £1,191,76. on 01-12-2022 11:22. Apologies for any cabling issues. Thanks for posting, welcome both to the community and also Virgin Media. The cable on the right looks like is for a Freeview TV antenna. Get the Hub ready by connecting the wires. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. (I did this video to help/guide new engineer as I did not find any for my self when I started. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. I have ordered the quick setup kit for M125 Fibre Broadband, but there is no Virgin Wall socket in my flat. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Just had the Hub 3 delivered for Quickstart. . I assumed - 5381512. Speed Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. 68K; 134; 249; Matthew_ML. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 0 Kudos. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 01-02-2023 10:59 - edited 01-02-2023 11:00. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. . Virgin Phone Switchover. on 15-04-2023 16:54. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Discounts, coupons and cashback: 2019 = £1,443. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. The below cable coupler has been recommended to. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. As pictured, we have a BT openreach outlet, and then there are 7 of these multimedia outlets around the flat. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoHi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. My Virgin Media App. Tudor. VM BB TV Landline. It’s not guaranteed it will work in your home. called the delivery team and they managed to book a technician for me. Package arrive today and realized I don't have a VM wall socket to. See where this Helpful. The phone number doesn't connect you. Phone. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. I can only find the TV socket. I’ve received my QuickStart package to find I do not have a compatible wall socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. You can also check for a loose cable as not all properties have a socket. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi, I ordered a broadband only package and was told my address was applicable for a self install kit. 4 Connect the powerCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Sky Q can use the Virgin Media broadband service over wifi. No Virgin media wall socket JakeDobinson. 1. No internet, unfortunately. on 25-09-2022 15:41. Networking and WiFi. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I can't find an internal wall socket. I have been given other details for the account such as the account number/area code and. The box and cables may have been removed by the previous occupiers. Trace any cables coming out of it and check the ends of them. I don't work for Virgin Media. I have tried to contact vm but I don’t have a landline number so they w. 1. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. Virgin Media. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. So I’ve tried inserting it to the socket below it instead but it’s not working. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. on 05-09-2023 20:36. Virgin TV 360. Damaged Wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi, I just moved to a new house and got my virgin media kit today. The new cables from your Quick Start kit will be push fit. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Stay safe online. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Home Phone. Hi @bingoman000. These are the parts I could find, they were screwed into the end on the coaxial cable. Old Virgin Media box and poor signal. Got my virgin media self install kit but I don't have a virgin socket. Go to solution. Connections to Virgin Media equipment are clearly marked in both cases. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. How about using a 10m RJ11 to RJ11 telephone cable. So yes, following many takeovers, this is now your Virgin Media connection. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Switched. SpeedOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. You need to go outside and locate the brown or grey omnibox on the wall. Entertain me; Broadband Deals. It has two outputs on the left of the wall box. kkd1. Sign in . The isolator has a terminator cap (marked below) fitted to the open end. You have at least tested the ringing capacitor issue in the diagnostic process. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. What to expect with broadband installation. £8p/m extra or included with Gig1 or Volt. Networking and WiFi. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I'm currently renovating my living room, including the electrics. Thanks for posting, welcome to both Virgin Media and the Community. Go to solution. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Pop them out and see. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Virgin Media M125 Fibre Broadband. No wall socket found! on 25-11-2022 12:10. • Scroll to the HDMI port you connected the cable to. I have only got one rectangular shaped white socket. . There may be a coax cable lurking behind those two blanking plates. Thank you. 3K; 6. Just choose QuickStart when you. on 12-01-2023 21:04. For into also image of the. If no. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. The wall socket has a thick plug bit. Sign in . No vm wall socket. Follow these steps to install your virgin Media Broadband, TV and Phone service. I just found a box in the closet which has a cable indicated as CABELCON 4. Also there will be an external, often brown, omnibox. Tried looking but can't see a way to book an engineer for this? Thanks. Back a step Step 3 Plug into the wall socket Now push the red label end of the white cable into the wall socket. No wall socket to connect. 19 minutes ago. Kit arrived today…no wall box so unable to install. 9. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. . Call the pre-installation and delivery team on 0800 052 1734 explain. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. It may just be a cable rather than an internal wall box. But I have no Virgin Media Wall socket in my house. There are two empty wall sockets but the cable doesn’t fit into either. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Back a step Step 3 Plug into the. Manage Your Account. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. If so you would need a maned install. Now to my Issue: I opted for the self-installation ki. Hi, Same problem here. One of them was Telewest. Well I can't seem to find anything like that and the closest thing I can find is a. 0 Kudos ShareNo virgin media wall socket. Browse Virgin Media Virgin Media Community. Kenneth. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. on 12-01-2023 10:45. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Explain what needs to be done and book an engineer visit. on 15-02-2022 10:03. 5K. 3 weeks ago. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. I can only find the TV socket. Stream from Virgin Media. Hi. I've looked for an external box but cannot. . Being connected to the internet is one of the most important modern essentials in 2022,. Solved: My broadband just arrived today. If you're happy for us to get this booked. Could a VM engineer be boo. cable from wall. If you look into the back of your Hub, you'll see a port. There must have been a previous installation or you would not have been offered a self install. Gareth_L. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. Virgin Mobile. Only now have I realised - 5272490. My VM Router is is my office adjacent to hall. Sign in . Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Security matters. Customer since 1993. The cable line runs into the house to the socket but the router cable make end is - 5038783on 10-02-2022 17:26. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. TV on the go. When I proceeded to set up my Hub 3 I quickly realised that. Or if the other end of the white cable is in a more useful. Sometimes there is no wall box, just a trailing cable. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Broadband wall socket. It is likely you will be waiting a few days. Virgin TV 360. We would like to show you a description here but the site won’t allow us. on 27-01-2023 17:22. Tudor. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Virgin Fibre Areas only. I have tried to contact vm but I don’t have a landline number so they w. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Second, you'll likely need a manned installation for your VM services. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 17-12-2022 10:39. V6. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. 2. If no. I am going to cancel. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in Networking and WiFi Sunday;A VM tech can make a custom length lead for you and/or move the socket and check you are receiving the correct signal levels at the VM hub. I am attaching photos of what i can find in. Hi! New to the UK and just moved into our first home here. Push the white cable (from the old Hub) into the back of the new Hub. The cable could be hidden within, or behind, furniture. Broadband. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopHi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. . Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. 168. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Dave. But I have no Virgin Media Wall socket in my house. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Tudor. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). can someone contact me about moving a TV point please. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. But the metal isolator box looks like it might be the wrong way around. 63K; 3. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Options. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Get virgin engineer to move the wall socket. Account - Mobile. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Getting Connected with Virgin Media is easy when you have a wall socket. However, I do not have any of the specified wall sockets available. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayI have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. TV on the go. Hi there @vmcusto1, welcome to our forum and thanks for your post. Once connected it directly to a hub, a little bit loose, but then interne. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Entertain me; Broadband Deals. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!Got my virgin media self install kit but I don't have a virgin socket. Options. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. just moved in, can see the brown cable coming in from outside but there's no VM. Broadband only; Fibre broadband; Switch broadband; Gigabit. The wall box may be branded with the logos of an old cable TV company (not VM). I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Next, connect the power cable with the blue tab.